FAQ
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| Watch the Racquet Tatts Instructional Video |
If your question is not answered here, please email us at:
1) What is the Racquet Tatts guarantee?
A) The Racquet Tatts guarantee is simple: If you're not satisfied with any Racquet Tatts product because you consider it defective for any reason, just contact us, and we will fully exchange the product(s) or refund the purchase price and shipping costs you incurred as long as you tell us exactly why you are not satisfied with your purchase or send us a photo that documents the issue. If you receive the product in a damaged condition, the product will be replaced and shipped to you free of any charge as long as you tell us what happened or send us a digital photo of the damaged product upon receipt. Our generous exchange and return policy does not apply if you do not properly store or care for the Racquet Tatts product which results in the product being damaged. You may call our customer support number (505) 363-1035 anytime for assistance. See our "terms of service" for additional information.
2) Will the stencil look just like the picture on my racquet?
A) A racquet string bed is mostly open space and will not convey all the details of a graphic design, particularly when viewed up close. However, each Racquet Tatts stencil is custom designed for the open space of a racquet face. Racquet Tatts images are designed to look great from a distance of about eight feet or further. The images can also change clarity and definition against different backgrounds. Your racquet tattoo will probably look best against the darker surface of a tennis court from a distance of at least eight feet.
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| View the How To Photos » |
3) What are the stencils made of?
A) The stencils are manufactured from premium quality plastic specially selected for our custom design catalog.
4) Can the stencil be used more than once?
A) Yes. It can be used over and over and can last indefinitely with proper care and storage.
5) How do I apply the stencil?
A) We include instructions with your order. You can also view the instructional video above or download the Application Instructions & FAQ Info Sheet [PDF 272kb].
6) Do I need to use Racquet Tatts ink?
A) It is highly recommended, because the ink is manufactured for Racquet Tatts by the same manufacturer that provides ink to professional players around the world. The ink is specially designed to remain on racquet strings as long as possible. The ink will wear off racquet strings at a rate dependent on how hard you hit the ball and how much spin you generate. The image can simply be reapplied if this occurs. If the ink applicator dries out from lack of use, use a push pin to carefully pierce a few holes in the sponge tip as needed.
7) How many stencils can I apply with a bottle of ink?
A) Each bottle should provide enough ink for up to ten applications if the cap is replaced immediately after each use and the bottle is stored in a cool, dark place.
8) Can I redo the image on my racquet if I make a mistake?
A) The ink creates a "permanent" image on the strings. If you make a mistake that you can't live with, you have three options: 1) Re-string your racquet and start over, 2) Transform the mistake into an abstract, freestyle design of your choice, or 3) Use fingernail polish remover to "erase" the area of the mistake. This can work quite well if you are patient and careful. Apply the nail polish remover to a small cotton cloth and rub gently. Note: Racquet Tatts is not responsible for string deterioration resulting from excessive applications of fingernail polish remover.
9) How do I remove the logo that came printed on my racquet strings?
(A) You have 3 options : 1) In some cases the factory ink can be removed with acetone based nail polish remover. Apply
the nail polish remover to a small cotton cloth and rub gently. Note: Racquet Tatts is not responsible for string
deterioration resulting from the application of ngernail polish remover, solvent cleaner, or other chemical. 2) Change
the color of your racquet strings using Racquet Tatts Stencil Ink, be sure to use a color that will cover up the factory logo.
3) You can re-string your racquet.
10) Will the ink stay on all types of strings?
A) The ink will remain on all string types for a period of time depending on how hard you hit and how much spin you apply to a ball. The ink will wear off of polyester strings sooner because they are less porous.
11) Will the ink leave marks on tennis balls?
A) If you hit the ball hard, a small amount of ink may transfer on to the ball, which should then wear off with normal play.
12) Is the ink harmful if swallowed?
A) It can be, depending on how much is ingested. It contains solvents. If consumed, seek medical attention promptly. Here is the number for The National Poison Control Center: 1-800-222-1222.
13) How do I remove ink from my racquet frame?
A) Racquet Tatts stencil ink is easily removed from most racquet frames with fingernail polish remover. Use as little of the nail polish remover as possible on a small cotton cloth and apply gentle pressure when rubbing.
14) How much does shipping cost?
A) Shipping will be calcuated based on the method you select in the shopping cart page and when you submit the shipping address the exact amount is calculated and shown before you finalize and submit your order. For other shipping options, please call (505) 363-1035 or email . Additional shipping costs will be added to orders shipped to Alaska, Hawaii and all international orders.
15) What is the return or exchange policy?
More information regarding returns and exchanges is on this page: Returns and Exchanges
